The gap between retailers who experiment with AI and those who operationalize it is widening fast. Strata closes it with governed data foundations, agentic AI frameworks, and purpose-built solutions deployed across +22 countries in the Americas.
Validated expertise in governed, AI-powered retail solutions across customer engagement, supply chain optimization, merchandising, personalization, and data-driven retail operations.
Four Capabilities That Drive Real Retail Execution
The POS is no longer an isolated terminal but a real-time node inside the 360 Golden Record. In-store transactions, kiosk interactions, and app identifications feed unified customer identity in milliseconds. Cross-channel returns, voice-ordered purchases, and locker pick-ups are orchestrated from a single governed platform — no overnight sync, no data blind spots.
Static mass promotions are replaced by individually calculated, ephemeral offers. AI evaluates purchase history, price sensitivity, live inventory, product expiry, and real-time context — generating a unique, margin-calculated offer at the exact moment of conversion. Churn prediction models trigger retention actions before a VIP customer migrates to a competitor.
The customer experiences zero friction between touchpoints. A conversation started on WhatsApp is resumed in-store via mobile assistant or a human associate with a tablet. AI routes hyper-personalized communications through each customer’s highest-converting channel, driven by live behavioral signals from the Golden Record.
Every agentic action is validated by a deterministic governance layer before execution. Agents operating on Smart Catalog or customer interactions never exceed business rules, publish incorrect prices, or promise out-of-policy refunds. Delegated purchases execute via tokenized wallets and biometric authentication — seamless for the customer, bank-grade secure underneath.
Delivering proven, high-impact results across the entire retail value chain through automated intelligence and expert control frameworks.
Purpose-Built — Independently Deployable or as an Integrated Suite
AI-governed product enrichment + imagery at scale
Hyper-local demand forecasting on auditable data
Personalized offer engine with governance controls
Agentic commerce & supply chain automation
Unified, privacy-compliant customer identity
Voice analytics for NPS, churn & service intelligence
Strata brings deep, hands-on expertise across the entire retail supply chain — from demand forecasting and intelligent inventory management to logistics optimization, predictive maintenance, and risk disruption detection.
Our practitioners have designed and deployed end-to-end supply chain intelligence frameworks for retail organizations across the Americas, combining governed data pipelines, autonomous AI agents, and a Supply Chain Control Tower that unifies ERP, supplier APIs, IoT, and logistics signals into a single, real-time intelligence hub.
Every automated decision — replenishment, rerouting, risk response — operates within defined governance boundaries and with a human expert in the loop, ensuring speed without sacrificing control.
Pre-built accelerators and governed blueprints reduce time-to-production from months to weeks.
AI-driven catalog enrichment, hyper-personalization, and agentic commerce directly lift revenue, margin, and LTV.
Shadow AI prevention, GDPR/CCPA/LGPD compliance, and deterministic guardrails ensure every AI action is auditable.
Cloud-native AWS architecture serving local grocery chains to multinational retailers across +22 countries.