Solution

Speak Sense CX + FlowCX

Customer Experience & Conversational Intelligence Platform

A modular enterprise platform that combines what customers explicitly report with what can be inferred from every voice and text interaction—turning customer signals into measurable insights and action.

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Speak Sense CX customer experience and conversational intelligence platform

A Complete View of the Customer Experience

Understand not only what customers say when you ask them, but also what their everyday conversations reveal.

Measured Experience

FlowCX · Real customer responses captured through surveys.

Inferred Experience

Speak Sense CX · Voice and text interaction intelligence.

Complete Customer View

One connected perspective across explicit feedback and behavioral signals.

Four Modules. One Customer Experience Ecosystem.

Each module solves a distinct part of the customer experience journey. The two base platforms can operate independently, while the complementary modules add deeper analysis and conversational action.

Module 01

FlowCX Platform

Measured experience · real customer responses captured through structured feedback.

What it does

FlowCX structures who to ask, when to ask and how to convert customer feedback into measurable experience signals and closed-loop action.

NPS CSAT CES Closed Loop

FlowCX Audience

Define who to survey and when, using statistical sampling and contact rules.

FlowCX Survey

Distribute multichannel surveys and manage the closed loop with detractors.

FlowCX Analytics

Measure NPS, CSAT and CES with statistical rigor and understand what drives the results.

Module 02

Conversational Intelligence · Speak Sense CX

Inferred experience · voice and text analysis across every customer interaction.

What it does

Speak Sense CX converts high-volume conversations into structured intelligence that teams can explore, compare and use for operational and CX decisions.

Speech to Text Sentiment Root Causes Interaction Analytics

Speech to Text (STT)

Transcribe high volumes of audio with speaker separation and interaction metadata.

Interactions Analytics (SIA)

Analyze 100% of interactions for topics, sentiment, intent, resolution and root causes.

Front End (SFE)

Secure role-based dashboards for exploration, monitoring and business decision-making.

What Speak Sense CX can uncover

Main Call Drivers Sentiment Analysis Digitalization Opportunities Sales & Cross-Selling Funnel Churn Risk & Retention Operational Health Resolution & Re-contact Matrix Automatic Quality Monitoring Agent Performance Inferred CSAT & tNPS

Module 03

Advanced Analytics

Cross-analysis, conversational search and research across measured and inferred experience.

What it does

Advanced Analytics connects multiple customer signals so teams can move from static dashboards to deeper investigation and conversational discovery.

Cross Analysis Discovery Agent Research Natural Language

Speak Sense CX Advanced Analytics

Ready-to-use dashboards for contact drivers, sentiment and churn risk.

Speak Sense CX Discovery Agent

Ask natural-language questions about the customer experience and receive direct answers.

FlowCX Research

Perform market research and compare measured FlowCX results with inferred Speak Sense CX intelligence.

Module 04

Agentic FlowCX

Conversational AI agents that engage customers directly by voice and chat.

What it does

Agentic FlowCX extends the platform from measurement and analysis into guided conversations that can investigate, qualify, interview and activate customers.

Voice Chat Human Escalation AI Disclosure

Evaluator

Conversational surveys that investigate every low score.

Interviewer

Qualitative voice or text interviews without rigid questionnaires.

Concierge

Guided conversations that replace forms and send qualified data to the CRM.

Advocate

Activate promoters through referral and loyalty journeys.

All agents operate with AI disclosure, human escalation and clearly defined action limits.

Who benefits most from the platform?

Any team that depends on high-volume customer interaction and feedback data to make faster, better-informed decisions.

Find out if it is for you

Contact Center Operations

Identify contact drivers, monitor quality, understand agent performance and uncover opportunities to reduce cost.

Customer Experience Leadership

Connect explicit feedback with inferred experience to understand pain points, satisfaction, effort and sentiment.

Sales & Marketing Teams

Identify changing needs, product signals, churn risks and opportunities for cross-sell or retention.

Product & Strategy Teams

Surface emerging issues and feature requests faster to improve processes, priorities and product roadmaps.

Key Business Impacts

Business outcomes associated with using actionable customer intelligence to improve efficiency, satisfaction, retention and growth.

0–45% Reduction of OPEX

5–20 pp Increase in CSAT

~10% Growth in Sales

1 year ROI

How does the complete platform work?

A modular flow connects audience selection, measured feedback, inferred intelligence, research and action.

01 · Select

FlowCX Audience defines who should be surveyed and when.

02 · Measure

Surveys and conversational agents capture real customer responses.

03 · Infer

STT and SIA analyze voice and text interactions at scale.

04 · Compare

Research and advanced analytics connect measured and inferred experience.

05 · Act

Closed-loop workflows and AI agents reconnect with customers and activate next actions.

Cloud Migration and Operations

Data Modernization & Governance

Advanced Analytics & Generative AI

Agentic AI

Specialized Consulting

Speak Sense CX

Cloud Leap

Docu Sense

AI Agents

Entity Fusion

Credit Flow

Intelli Forecast

Smart Recomendation

Smart Catalog

Retail & Consumer Goods

Banking, Fintech, and Insurance

Telecommunications & Media

Healthcare & LifeSciences

Partnerships

AWS

Google Cloud

Salesforce

Databricks

Snowflake

Speak Sense CX + FlowCX

Customer Experience & Conversational Intelligence Platform

A Complete View of the Customer Experience

Measured Experience

Inferred Experience

Complete Customer View

Four Modules. One Customer Experience Ecosystem.

FlowCX Platform

What it does

FlowCX Audience

FlowCX Survey

FlowCX Analytics

Conversational Intelligence · Speak Sense CX

What it does

Speech to Text (STT)

Interactions Analytics (SIA)

Front End (SFE)

What Speak Sense CX can uncover

Advanced Analytics

What it does

Speak Sense CX Advanced Analytics

Speak Sense CX Discovery Agent

FlowCX Research

Agentic FlowCX

What it does

Evaluator

Interviewer

Concierge

Advocate

Who benefits most from the platform?

Contact Center Operations

Customer Experience Leadership

Sales & Marketing Teams

Product & Strategy Teams

Key Business Impacts

How does the complete platform work?

Customer Stories

Maxi Carne — Datalake & Promotions Dashboard

A Leading Dominican Retail Group Builds a Multi-Account Data Mesh Lakehouse on AWS

Real-time actionable-insights Platform

Automating Competitor Rate Monitoring with Gen AI in a leading one stop money shop.

Innovative data-driven supplier selection process

Customer Data Platform development for new Fintech