01 Foundation
Survey
Every result comes from a real customer answer.
Sampled with statistical rigor and protected from over-contact, across the full customer lifecycle — from onboarding to cancellation.
- rNPS, pNPS, tNPS, CSAT, CES and custom programs from one orchestration engine
- Stratified quotas per country, market, segment and line of business, reported with margin of error
- Invitations by SMS, email, WhatsApp, push, web, QR or voice agents
- Detractors routed to teams with SLA tracking and AI-drafted replies
02 Foundation
Conversational Intelligence
Scored from what the customer actually said.
Every call, chat and email is transcribed, classified and scored — with no agent tagging required and no sample size limit.
- Transcription with speaker separation and timestamps on GPU-accelerated infrastructure
- Intent, resolution, recontact and churn signals for each interaction
- CSAT and NPS inferred on a 0 to 10 scale, always labeled as inferred
- Automated QA against your own quality criteria on 100% of contacts
03 Add-on
Advanced Analytics
From static dashboards to conversational discovery.
Cross-platform analysis, natural-language search and ad-hoc market research on top of Survey, Conversational Intelligence, or both.
- Discovery Agent — ask plain-language questions and get instant answers with charts and verbatim evidence
- Research Studies — pre-configured templates for brand, pricing and feature-demand testing, plus focus-group video analysis
- Feedback Classification — GenAI theme discovery, sentiment and intent tagging on open-ended comments
- Experience Comparison — reconciles what surveys measure with what conversations reveal, by segment and theme
04 Add-on
CX Agents
Static forms replaced by conversations that dig deeper.
Four specialized AI agents hold adaptive multi-turn dialogues across web, mobile, email and voice.
EVALUATOR
Probes every low score
Replaces CSAT/NPS forms and can trigger churn prevention in real time.
"You rated us a 6. Can you walk me through what felt off?"
INTERVIEWER
Runs qualitative interviews
5 to 15 turns by text or voice, no calendar bottleneck.
"You mentioned the installation visit. What happened before the technician arrived?"
CONCIERGE
Replaces intake forms
Extracts required fields and routes structured data to your CRM.
"Got it, a business line for 12 users. Which city should we install in?"
ADVOCATE
Activates promoters
Listens first, then draws on your playbook for reviews and referrals.
"Thanks for the 10. Would you share that in a quick review?"
Paired with Survey, CX Agents recontact every detractor automatically — probing the root cause, applying pre-approved fixes, and closing the loop with a follow-up score.
05 Add-on
Content Creation
The platform's own voice.
Voice Studio turns written scripts into natural, telephony-ready audio for every IVR prompt and outbound campaign.
- Dual engine — ElevenLabs for turnkey cloud synthesis, or StrataVoice self-hosted for full data sovereignty
- Regional accent library with zero-shot voice cloning from short audio samples
- In-browser script editor, waveform review and one-click approval before publishing
- Telephony-ready export (.WAV / MP3) tuned for Genesys, Cisco and Avaya
06 Governance
Admin
The layer every module runs on.
Users, roles and permissions, plus the shared rules every CX Agent must respect — supporting every module in place.
- Role-based access scoped by module, market, brand, touchpoint and role
- Self-service survey logic, filters and translation templates — no vendor ticket required
- Agent Governance: AI disclosure, human handoff on demand, pre-approved action guardrails
- Full traceability — every conversation recorded, transcribed and logged for audit
