A multilanguage Agentic Platform that analizes 100% of contact center interactions and transforms unstructured data into clear, actionable insights for immediate business impact, allowing up to 45% OPEX reduction and 20pp CSAT growth.
Speak Sense-AI provides precise and actionable insights for 100% of customer interactions—calls, chats, and emails—throughout the customer journey.
Any business function that relies on high-volume customer interaction data, enabling rapid decision-making and optimization.
Reduce costs and improve efficiency. Use Interaction Analytics to identify contact drivers, manage agent performance and quality and and reduce OPEX by 10% – 45%.
Enhance loyalty and satisfaction. Achieve a 5–20 point increase in CSAT by collecting organized information on customer pain points, effort, and preferences.
Drive revenue growth by leveraging Real-Time Insights to identify trends and product usage patterns, resulting in approximately 10% sales growth.
Accelerate time-to-market. Identify emerging issues and feature requests faster, allowing you to update processes and product roadmaps based on actual customer needs.
Based on our clients' success in optimizing efficiency, retention, and revenue through actionable customer insights.
0% – 45%
Reduction of OPEX
5 – 20 pp
Increase in CSAT
~10%
Growth in Sales
1 year
ROI
All interaction data is transcribed—nothing is omitted. Make informed decisions using organized information about complaints, preferences, feature requests, and satisfaction levels.
SpeakSense transcribes every audio and online interaction (Speech-to-Text), effortlessly grasping natural expressions and metadata.
The platform processes the data, classifying the interactions by Category, Intents, and Resolutions. It runs Sentiment Analysis and creates a call Summary.
The system generates comprehensive dashboards and reports. You can also use Natural Language Query to ask specific business questions and get answers in clear, natural language.
